Refund & Return Policy
Our Commitment to Your Satisfaction
We want you to feel confident when shopping with Keirion Urban Boutique. If you’re not completely happy with your purchase, our team is here to help you with returns, exchanges, or refunds in a smooth and respectful manner.
Eligibility for Returns & Exchanges
- Items may be returned or exchanged within 7 days of receipt.
- Products must be unused, in their original packaging, and with tags intact.
- Personalized, clearance, or sale items may not be eligible unless defective.
How to Request a Refund or Exchange
- Contact us at contact@keirionboutique.shop or +63 927 430 9854 and provide your order details.
- Our team will guide you through the process and confirm eligibility.
- Once approved, return the item to our address: 7673 Dr. F C Santos Compound, Barangay San Isidro, Parañaque City, NCR, 1700, Philippines.
Refund Timeline
- Refunds are processed within 5 business days after we receive and inspect your returned item.
- Refunds will be issued via your original payment method (GCash, bank transfer, or credit/debit card).
- Shipping fees are non-refundable unless the return is due to our error or a defective product.
Defective or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please reach out immediately. We will arrange for a prompt replacement or refund, covering any return shipping costs.
Important Notes
Refunds and exchanges may be declined if returned items are not in their original condition, or if the request is made after the 7-day period.
Contact Us
Your satisfaction is our top priority. For any questions or assistance with returns or refunds, please email contact@keirionboutique.shop or call +63 927 430 9854.
Last updated: August 2025